SERVICE DESCRIPTION

Everyone who accesses this website assumes the role of user.

Loe Experience Formentera, SL reserves the right to modify any type of information.

The purpose of Loe Experience Formentera, SL is the physical and online production and sale of distillates and soft drinks as well as the sale of brand merchandising.

Loe Experience Formentera, SL

CIF: B16504698

Avda. Pla des Rei, Conj. Res. Can Carlos, Edificio 3 Local 4

07860 Sant Francesc Xavier – Formentera (Islas Baleares)

MINIUM AGE

Users of loeexperience.com must be of legal age to make a purchase.

PAYMENT METHODS

We have payment by credit card.

This payment is 100% secure and the data is managed in an encrypted form.

Loe Experience Formentera SL does not know or store your card data in any database given that all the operations are done on those platforms and these indicate whether the payment has been made or not.

  1. Credit card

Payment gateway. The payment site has a secure payment gateway called STRIPE. STRIPE is a platform ready to work in a completely secure way within the sales operation through the internet. All the transactions that are carried out through it will have all the guarantees of security, confidentiality and integrity for the participating agents: card holders, their issuing entities and our commerce.

Credit card data is entered into a secure page and transferred using SSL.

The transactions will be carried out in real time, so that the authorization of the transaction is communicated to the merchant or the customer at the time. Subsequently, the payment is made to the trade account.

METHODS OF SHIPMENT

Shipments are made within the European Union.

If the payment is accepted before 12 o’clock, the shipments will leave our facilities on the same day. On the other hand, orders placed and with payment accepted after 12 noon, will be processed the next day.

Shipping to the European Union

Shipment from 5 to 10 business days.

For orders over € 150 purchase the shipping is free, otherwise the shipping costs are € 39.25

RETURNS

The orders can be canceled without any cost until the moment when the shipment becomes effective. We consider that the shipment is made at the moment we send you an email notifying you. If we receive notice of cancellation once the package is already sent, it will be considered a refund.

In the case of cancellation of the order, the amount will be refunded according to the mode of payment made.

To make a return, has a term of 7 days, to apply from the date of delivery of the order and the products must meet the following conditions:

a) They must not have been opened, manipulated or exposed to inappropriate conditions.

b) They must preserve the original appearance.

c) They will be returned properly protected, in their original packaging, in perfect condition for later sale.

Once we receive the merchandise in our warehouses and we check that all the above conditions are met, Loe Experience Formentera will accept the return of the product and will proceed to the reimbursement of its amount according to the modality of payment made. In the case of not fulfilling the conditions of return of the product, we will not be responsible for it and return the package with the postage due.

Shipping costs (except as previously announced) and return costs are charged to the customer, except for those returns resulting from our error or a defect in the product. In this case, Loe Experience Formentera undertakes to exchange the defective product for the same or refund the amount; You will also be responsible for the return and subsequent shipping costs.

To make a change or return is necessary to contact us previously by mail: info@loeexperience.com, but no changes or refunds will be accepted.